Registration + Sign in

It is not obligatory to register and sign in to be able to order from our on-line catalogue, however ther are many advantages if you do so:

- you can trace your order ( processing, ready, shipped )

- keep a record of your previous orders

- recive our newsletter regarding new styles and promotions

- receive, on certain occasions, special discount coupons.

How to order:

You can buy in 6 simple steps:

1- Choose item

- Click on the item chosen, select quantity, size and colour

- On the right click on "Add to shopping cart"

2- Confirm/Modify choice:

- You will be directed to the "Shopping cart".

Choosing your ZONE, ( registered air mail or UPS ) for cost click here.

- To add other items repeat step 1

- To eliminate an item click on "Delete" next to the item

- To change the quantity ordered, select quantity, then click on "Update"

- Choose payment by credit card or Paypal.

- When finished click on "Check Out"

3- Address

Here fill in all the necessary information. Please control country choice.

- When finished click on "Continue"

4- Methods

Here you can confirm the shipping method and write some notes.

- When finished click on "Continue"

5- Review

If all is correct click on "Order"

6- Confirmation and Payment

You will find your order number than click on "Pay now" you will be connected to the directly to the bank secure server for payment procedure.

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RETURN PROCEDURE:

- Send the gloves by  air mail, don't send the gloves by Federal Express, DHL, UPS or similar.

- Send to:

Madova s.r.l.

Via Guicciardini 1r

50125 Firenze ITALY

- (For Customers outside EU) Don't declare any value or just a symbolic value of Euro 2,00

Write outside the package:

Defective merchandise no commercial value

- Don't include any copies of the invoice or receipts, just a note stating the problem, your name address, fax or email.

For more information regarding the return procedure or to repair the gloves contact us by email.

REFUND:

Purchases made from Madova by Internet are subject to the condition D.Lgs n.185 May 22 1999, the legislative decree which regulates the right to return merchandise. Merchandise must be returned to the retailer within 10 (ten) days of receipts. A customer who wishes to exercise this right must use the "RETURN PROCEDURE"

Mailing expenses for the return of merchandise must be paid by customers.
The merchandise must be returned in good condition and MUST NOT BE USED
Within 30 days of receiving the merchandise in question ( if it is in good condition and not used) Madova  will credit the cost of merchandise to the customer's credit card.
 
In alternative we can give you a credit for future order. Anyway we suggest you to contact us before any
choose.

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Payment and shipping

Zone:

Shipment cost:  ( Last update 30/05/2020 )

ZONE 2

ZONE 3

ZONE 4

ZONE 5

The sizes of gloves :

Refer to the table : MENS - LADIES.

If you want to know the size, you can send an outline of your hand by fax or by email. Please enclose a scale next to the image.

CUSTOMS DUTY - IMPORTANT :
We inform our customers, from outside the European Community ( example U.S.A., Japan, Canada etc.) that all customs duties are payable by the recipient. The amount varies from country to country. For more information, we suggest you contact your local customs office. When UPS or DHL deliver the merchandise they ask for the custom's payment immediately. They need an adult to sign for package

Purchases made from Madova by Internet, fax or letter are subject to the condition D.Lgs n.185 May 22 1999, the legislative decree which regulates the right to return merchandise. Merchandise must be returned to the retailer within 10 (ten) days of receipts. A customer who wishes to exercise this right must: a.) send a registered letter (air mail) with a copy of the return package receipt to the retailer within 10 (ten)days of receiving the merchandise, expressing his intention to exercise this right as regulated by D.Lgs n. 185 May 22 1999. or b.)send a fax and email to the retailer within 10 (ten) days, expressing his intent as indicated above. Also send a registered letter (air mail) with return receipts. All communications regarding returned merchandise must be addressed to: Madova s.r.l. - Direz. Amministrativa - Via Guicciardini 1r 50125 Firenze ITALY The customers who intend to return merchandise, whether by method (a) or (b) as indicated above must also: Send the merchandise to Madova only by Registered Air Mail within 10 (ten) days of receipts,defined as date of postmark. Write outside the package: DEFECTIVE MERCHANDISE NO COMMERCIAL VALUE Don't include the invoice, just your name address and the order number. Mailing expenses for the return of merchandise must be paid by customers. The merchandise must be returned in good condition and MUST NOT BE USED Within 30 days of receiving the merchandise in question ( if it is in good condition and not used) Madova will credit the cost of merchandise to the customer's credit card. In no case will any shipping or delivery charges be refunded. These expenses are paid by customers in any case. We will notify you via e-mail when we have processed your refund. In alternative we can give you a credit for future order. Anyway we suggest you to contact us before any choose.